A voice-over-internet protocol (VoIP) service is a phone service offered via a broadband connection that allows users to make calls through the Internet. Such services enable people to call other telephones or mobile phones without using traditional telephone lines. To get the most out of your business phone service, you should ensure that your provider has some features you can rely on. Features such as speedy call setup and live chat support can help you get comfortable with your new phone. Let us discuss some features in detail.
1. Increased productivity-
Team members no longer need to sit around their desks listening to other conversations. The IP phone allows you to focus on your work without distraction. You can also switch between applications, such as online banking and ordering a cup of coffee, without needing to hang up or change the line.
2. Greater flexibility-
The main advantage of using VoIP phones is that they are very flexible. It allows you to make calls from anywhere, even if you are not at your desk. You can access them with any compatible device like tablets, notebooks, or even smartphones through the Internet. This feature makes it possible for anyone to conduct business anywhere in the world and have a productive working day, no matter where you are located.
3. Cheap international calls-
If you are working with a VoIP company that offers international calling services, you can take advantage of incredibly cheap rates for long-distance calls to any number worldwide. This is much cheaper than traditional long-distance calling, with no contracts or monthly fees, and doesn't require a new phone or equipment. You can use your existing equipment to make international calls.
4. Make free calls from your PC-
You can also use the Internet to connect to other users for free and make free calls from your computer anytime. This is unlike regular telephones that charge for every call, regardless of location or time.
5. 24x7 customer support-
You can always get help from the customer service department if you need help with your phone service. You will always be able to speak to someone directly because they are available to you 24 hours a day, seven days a week; this is unlike regular phone lines where you will only be able to speak to someone between certain times of the week or during office hours.